Overview
Booking Notifications allow you to automatically notify one or more recipients by email or text message whenever a booking is created. You can set up multiple recipients, each receiving notifications for the specific activities you choose — making it easy to route the right bookings to the right people.
Notifications are sent for both new bookings and cancellations, keeping the people who need to know in the loop without anyone having to check the system manually.
Setting Up Booking Notifications
Navigate to manage.singenuity.com and select Settings in the top menu. In the left-hand menu, click Booking Notifications, then click the + New button to create a new notification.
When creating a notification:
Choose whether you're entering an email address or a phone number.
Enter the email or phone number that should receive the notification.
Select which activities this recipient should be notified about.
You can add as many recipients as you'd like, and each recipient can be configured to receive notifications for a different set of activities. For example, one person could be notified about donation bookings while another is notified about a specific premium tour.
What the Recipient Receives
The format of the notification depends on whether it's sent by email or text message:
Email: The recipient receives a copy of the same booking confirmation email that the customer receives, with the full details of the booking.
Text Message: Because of character constraints in text messaging, the recipient receives a short summary message stating that a new booking has been made. It includes the customer's name, the date of their booking, and the number of participants.
Common Use Cases
Here are some examples of how operators put Booking Notifications to work:
Owner/operator oversight — An owner who wants to be notified of every single booking created in the system can set up a notification covering all activities.
Notifying an outside party — Route notifications to a third party (such as a partner, contractor, or vendor) who needs to know when bookings for a particular activity come in.
White-glove or high-attention activities — For activities that need extra attention or a premium experience, notify the staff member responsible so they can prepare ahead of the guest's arrival.
Department-specific routing — Send notifications for different activities to different team members, so each department only hears about the bookings relevant to them.
Conclusion
Booking Notifications are a simple but powerful way to keep the right people informed in real time. Whether you want full visibility into every booking or targeted alerts for specific activities, this feature ensures the people who need to know are notified the moment a booking is created or cancelled.