Overview
Refunding an order is simple, and customizable. Refunds can be given via credit card, cash, gift card, etc., regardless of the form of payment the customer initially used.
The first step in issuing a refund is finding the customer’s reservation. You will do this on the Web Register (register.singenuity.com) or the Register app. Once you find the reservation, click the 3 dots to the right of the reservation information and select “Edit Booking”.
If you are issuing a refund because a customer cancelled:
Click the number of guests, then edit the quantity using the + and - buttons. Click Done.
If you are issuing a refund because you are offering a discount (i.e. the customer got injured, or was unable to complete their activity).
Click Add discount, select either Amount or Percentage. Type the dollar amount or percentage of the discount. Use the + and - buttons to select how many customers the discount will apply to.
The order will now show a balance. Click the customer name to open the reservation.
Select Issue Refund.
Next, select Refund Method and choose how you would like to refund the customer balance. The most common method will be to refund to the credit card the customer paid with.
Next, select the reason for the refund. It is helpful to select the reason that is most accurate for the situation, this will help with reporting later on. In the Amount section, choose “Balance Owed”. Click Confirm and Refund.