Overview

Creating a reservation through the Web Register or Register App will be a common occurrence when taking a walk-up customer, or when booking customer reservations over the phone.

When creating a reservation internally, through the Register App or Web Register, you are able to make modifications that are not available to customers booking online. Actions that will be available to you, but not to customers, include creating custom discounts, making a reservation without taking payment, and more.

The first step in creating a reservation through Web Register (register.singenuity.com) is to go to the Sell tab.

Select the activity you want to book.

Use the + and - buttons to select the correct amount of tickets, or type in the amount. Then select the date of the reservation.

Select the time of the reservation.

Enter customer information.

To collect payment now: Select pay now and click Next. Next, collect customer payment information. Select the form of payment, then enter the card number, amount of cash, gift card number, etc.

To allow customer to pay later: Select Pay Later and click Next. Next, select either Credit Card or Continue Without Card. If you select Credit Card, enter customers credit card information, then click Save card on file. This will allow you to charge the customer’s card upon arrival, or in the case of a no-show or late cancellation (depending on your refund/cancellation policy).

Once payment is taken, customer card information has been saved, or Save card on file has been selected and saved. Your reservation is complete!