Affiliates in Singenuity are third-party resellers who sell your tours and tickets. When an affiliate makes a sale, the reservation shows up on your calendar and schedule in Singenuity just like any other booking — with the affiliate's name attached. The feature includes commission tracking, custom pricing per affiliate, multiple booking pathways, and full invoicing tools.

This is one of the most capable features in Singenuity, so this article is organized into sections: setup, the affiliate's settings tabs, the different ways affiliates can sell, and invoicing. Use the headings to jump to what you need.

Navigate to manage.singenuity.com, select Settings in the top menu, then click Affiliates. In a new account this page will be empty. You'll find a New Affiliate button and a filter for Active, Inactive, or All affiliates.

When you create a new affiliate, configure the following:

Save the page. Saving unlocks the rest of the affiliate's settings tabs, described below.

A quick summary of what this affiliate has sold for you over the last several months.

Each affiliate gets a unique booking URL — a mirror copy of your standard book site. When bookings go through this link, the system attaches the sale to that affiliate. The URL can also reflect any unique pricing set for that specific affiliate. An affiliate can even place this link on their own website; if a customer books and pays by credit card, the money goes directly to the operator, who then pays out the affiliate's commission.

All the settings from the initial setup (status, collect taxes, commission on tax amount, etc.) live here and can be edited.

Click Add Experiences and select the activities you want this affiliate to be able to sell. For each activity you add, configure:

Select a package and click Active to make it sellable for the affiliate.

Toggle on Enable Billing to add the affiliate's billing details: street address, vendor contact info (first name, last name, email, phone), a custom invoice number (a 2–4 character letter/number prefix plus a starting number), and payment terms (how many days after an invoice is sent that it's due). These are used later when creating invoices.

Store a card on file for the affiliate. You can add a card manually, or send a request to an email address — the recipient enters their card details, which are then saved on file for invoicing.

There are several ways an affiliate's sales can flow into your system. Understanding the differences — especially how each one is tracked in reports — is the most important part of using affiliates well.

The affiliate sells a ticket and collects payment from the customer through their own system, then gives the customer a physical voucher (proof of purchase). The customer brings that voucher to the operator, who creates the reservation and uses the Voucher payment method, selecting which affiliate the voucher came from. The sale is then attached to that affiliate.

The operator later runs a Voucher Report (or a Sales Report filtered by affiliate) to determine how much the affiliate owes them. These reports can be viewed by appointment date or order date — typically order date, since operators often wait until the service is rendered to bill.

The affiliate calls the operator, who creates the booking and selects the affiliate at the very beginning of the process (turning it into an affiliate order). From there the operator can either:

When the affiliate is selected up front and Voucher is then chosen as the payment method, the system automatically attaches the affiliate you selected at the start.

You can turn a promo code into an affiliate vendor promo code by attaching a vendor to it. This code functions as a voucher payment. The affiliate can take the code, go to the operator's regular website, and push a booking through — the resulting order has a voucher payment attached and is turned into an affiliate order, appearing on the Voucher Report. The code can also be used on the affiliate's unique booking URL, which may already include their special pricing.

Reach out to Singenuity to have an affiliate portal created. This gives the affiliate their own Register 2 / web register access at register.singenuity.com, which the Singenuity team connects to the operator's account so the affiliate can sell the operator's activities. The affiliate sees the same live availability an online customer would, can make bookings, and can enter a voucher number that's trackable in both accounts.

This gives both parties their own reporting — the affiliate sees what they've sold for the operator, and the operator sees what's been sold for them.

The Invoices tab is where you bill affiliates for what they owe. Click New Invoice and configure:

Singenuity invoices include the following columns: Customer (name), Order Number, Items (the items in the order), Appointment Date, Voucher Number, Date Created, Last Updated, Balance (tax inclusive), Commission Total, and Amount Due (from the affiliate to the operator).

Two reports do the heavy lifting for affiliates:

Regardless of pathway, the operator will always see the affiliate attached to a booking on the register's bookings page, and again when they click into the order.

Affiliates let you extend your sales reach through third-party resellers while keeping full visibility and control — custom pricing, per-rate commissions, multiple booking pathways, and built-in invoicing. The single most important thing to remember is the distinction between selecting the affiliate at the start of a booking (which attaches them to the order in the Sales Report) versus simply taking a voucher payment (which tracks on the Voucher Report). Choose the pathway that fits how each affiliate collects payment, and lean on the Sales Report in Details mode and the Agent (Voucher) Report to reconcile what's owed.